FAQs

Here are some of the questions we get asked a lot. If you have a query that is not detailed here then do not hesitate to contact us using the Contact page above

How do I connect my computer to the internet?

Here’s a step-by-step guide to connect your Windows 11 PC to Wi-Fi:

1.⁠ ⁠Open Network Settings [View Image]

Click on the Wi-Fi icon on the taskbar at the bottom right of the screen.

If you don't see it, click the upward arrow (^) to reveal hidden icons.

2.⁠ ⁠Enable Wi-Fi [View Image]

Make sure Wi-Fi is turned ON by clicking the Wi-Fi icon or switch.

3.⁠ ⁠Select a Network [View Image]

Click Manage Wi-Fi connections or look directly for available networks in the panel.

Select the Wi-Fi network you want to connect to.

4.⁠ ⁠Enter Password [View Image]

Enter the network password if prompted, then click Connect.

5.⁠ ⁠Confirm Connection

Once connected, the status will show Connected, secured under the network name.

How do I connect my display cable to my computer’s graphics card?

To connect your display cable to the graphics card on your PC, follow these steps -

What You'll Need:

A compatible display cable (HDMI, DisplayPort, DVI, or VGA)

A monitor

Your PC with a dedicated graphics card

Steps to Connect:

Power Off Your PC and Monitor:

To avoid potential damage, turn off both the PC and monitor.

Locate the Graphics Card Ports:

Look at the back of your PC.

The graphics card ports are usually lower down, separate from the motherboard ports (which are often aligned near the top). [View Image]

You should see ports like HDMI, DisplayPort, or DVI.

Choose the Correct Port:

Select a cable that matches a port on both the graphics card and your monitor.

HDMI: Common and supports high resolution and audio

DisplayPort: Ideal for high-performance gaming and high refresh rates

DVI: Good for older monitors (video only)

VGA: Used for very old monitors (lower quality)

Connect the Cable:

Insert one end of the cable firmly into the corresponding port on the graphics card.

Connect the other end to the monitor.

Secure the Connection:

Some cables (like VGA and DVI) have screws to secure the cable. Tighten these by hand.

Ensure the connection is snug but do not force it.

Power On the PC and Monitor:

Turn on the monitor first, then the PC.

Select the Correct Input on the Monitor:

Use the monitor's input selection button to choose the correct input source (HDMI, DisplayPort, etc.).

Verify the Display:

Check if the desktop appears on the monitor.

If not, double-check the connections and input settings.

If I open up my computer will this affect my warranty?

To protect your warranty, it’s important not to open your device yourself. Doing so can void the manufacturer’s warranty, leaving you without coverage for repairs or replacements. If you encounter issues with your device, it's best to seek guidance first by contacting the manufacturer's support team or an authorised service centre. They can provide professional advice and authorised repair services to keep your warranty intact